Contact Us
Contacting Just
Your message is the only tool the team has to work with, so the more context you give, the more useful the reply will be. Include your player account details if the question relates to your account, the date of any transaction or round you are asking about, and the specific game, bonus or promotion involved. A short description of what happened, in the order it happened, helps the support team identify the issue without asking you for the same information twice.
Screen captures are welcome when a technical fault or a bonus display issue is involved. If your question involves a withdrawal, mention the method you chose and the date you requested it. For account verification questions, list the documents you have already submitted. The more precise you are, the fewer follow-up messages you will need to send.
How your information is handled
Everything you write into the form is treated as confidential and is used only to answer your question and to resolve the matter you raise. The details are not shared with any third party for marketing purposes. Your message is kept only as long as necessary to close out the enquiry, after which it is deleted from the support system.
Do not include payment card numbers, full passwords or other sensitive credentials in your message. The support team will never ask for these through the contact form, and keeping them out of your message protects you if your account is ever compromised.
Feedback about this website
Comments about the review site itself are read and sorted by the editorial team. If you spot a fact that has changed, a bonus term that is outdated, or a game that is no longer available, that feedback is checked against the operator and the corrections are made without undue delay. Suggestions about which casinos or games to review next are collected and weighed against reader demand.
Criticism is treated the same way as praise. A note that a page is confusing, a review is too long, or a rating seems unfair is passed to the writer responsible for that piece. Every message is read in full, and the response you receive will acknowledge what you raised rather than a generic thank-you.
What to expect after sending
Queries are answered in the order they arrive, and the turnaround depends on the volume of messages at the time. Simple account questions are dealt with faster than complex disputes that require the operator to be contacted on your behalf. If your message involves a complaint about a casino, the reply will set out the steps that can be taken and what information is still needed to proceed.
If you are writing about a responsible-gambling matter, such as a self-exclusion request or a deposit limit, your message is forwarded to the relevant team without delay. You will receive confirmation that it has been received and an outline of what happens next. No message is ignored, and every enquiry receives a direct reply.